Privacy Policy

Privacy & Security Policy Effective Date: July 19, 2026 Privacy & Security Policy – Loyalty Pro Loyalty Pro, a subsidiary of Swapnobiz, is committed to protecting the privacy, confidentiality, and security of the information entrusted to us by our merchants, customers, and business partners. This Privacy & Security Policy explains how we collect, use, store, protect, and share information when you use our website, mobile application, and loyalty management platform. Information We Collect We may collect the following types of information: Merchant information, including business name, contact details, GST (where applicable), and business profile. Customer information, including name, mobile number, email address, loyalty points, rewards, and purchase history. Account credentials and login information. Transaction and loyalty program data. Device information, browser type, IP address, and usage analytics. Communication records, customer support requests, and feedback. How We Use Your Information We use the information to: Create and manage merchant accounts. Operate loyalty, rewards, cashback, and membership programs. Process customer transactions and reward redemptions. Send notifications, promotional offers, and service updates. Improve our products, services, and customer experience. Provide technical support and respond to inquiries. Comply with legal, regulatory, and tax obligations. Detect and prevent fraud, unauthorized access, and misuse of our services. Data Security Protecting your information is one of our highest priorities. We implement industry-standard administrative, technical, and physical safeguards, including: Secure servers and encrypted data transmission (HTTPS/SSL). Role-based access controls. Secure authentication and password protection. Regular security monitoring and software updates. Backup and disaster recovery procedures. Continuous monitoring for unauthorized access and suspicious activities. While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security. Data Sharing We do not sell, rent, or trade personal information to third parties. Information may be shared only when: Required to provide requested services. Working with trusted technology or payment partners under confidentiality obligations. Required by law, court order, or government authority. Necessary to protect the rights, safety, or security of Loyalty Pro, Swapnobiz, merchants, or customers. Data Retention We retain information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, maintain business records, and enforce our agreements. Merchant Responsibilities Merchants using Loyalty Pro are responsible for: Collecting customer information lawfully. Informing customers about participation in loyalty programs. Protecting account credentials. Using customer data only for legitimate business purposes and in accordance with applicable privacy laws. Customer Rights Customers may request to: Access their personal information. Correct inaccurate information. Update contact details. Request deletion of personal information where legally permitted. Opt out of promotional communications. Cookies & Analytics Our website and platform may use cookies and analytics technologies to improve performance, personalize user experiences, remember preferences, and understand platform usage. Users can manage cookie preferences through their browser settings. Third-Party Services Our platform may integrate with payment gateways, SMS providers, email services, WhatsApp services, and other trusted third-party providers. These providers maintain their own privacy policies, and users are encouraged to review them before using related services. Policy Updates Loyalty Pro reserves the right to update or modify this Privacy & Security Policy at any time. Any changes will become effective upon publication on our website or application. Continued use of the platform constitutes acceptance of the updated policy. Contact Us For questions regarding this Privacy & Security Policy or our security practices, please contact: Loyalty Pro A Subsidiary of Swapnobiz Email:gmrc.corporate@gmail.com We are committed to maintaining the highest standards of privacy, transparency, and information security while helping businesses build stronger customer relationships through our loyalty platform.